Shipping policy
Shipping policy
We ship fresh products, made every morning at our dairy in Agropoli. To make sure they arrive as if they had just left the dairy, we only ship at the start of the week, by express courier in refrigerated packaging. Here is everything you need to know: where we ship, what it costs, when it arrives and what happens if something goes wrong.
1. Where we ship
- Italy, islands included.
- Austria, Germany and France.
We don't ship to other countries yet. If you live elsewhere, write to us: we collect requests to decide where to open shipping next.
In Agropoli you can also order home delivery on Glovo, Deliveroo and Just Eat, or pick up directly at the dairy (see Home delivery in Agropoli).
2. Shipping costs
| Destination | Cost | Free shipping |
|---|---|---|
| Italy | €19.90 | On orders from €99.90 |
| Austria, Germany, France | €19.90 | Not available |
One flat rate per order regardless of weight, including the insulated box and ice packs. You see the exact total at checkout before paying. Prices include VAT; there are no customs duties or fees for shipments within the European Union.
3. When we ship
We ship on Monday, Tuesday and Wednesday. We don't ship Thursday to Sunday, so your parcel never sits in a courier depot over the weekend.
Orders placed by 19:30 (Italian time) ship as follows:
| Order placed | Ships |
|---|---|
| Sunday or Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday to Saturday | The following Monday |
Orders placed after 19:30 count as placed the next day. Thursday dispatch is available on request, Italy only: write to us before ordering.
On public holidays and closure periods (for example mid-August and the Christmas holidays) the calendar may change: we announce it on the site in advance, and the expected dispatch date is shown on the Shipping page.
4. Delivery times
- Italy: 1 business day after dispatch (2 at most).
- Austria, Germany, France: 2 business days after dispatch (3 at most).
On the day of dispatch you receive an email with your tracking number. Deliveries on business days only, not Saturday or Sunday.
5. Packaging and receiving your parcel
Products travel in an insulated box with ice packs, designed to keep the cold chain intact until the scheduled delivery. For the rest, we count on you:
- Give a complete address and a phone number where you can be reached: the courier uses it to contact you.
- Make sure someone can receive the parcel on the expected day (an office address, a neighbour or a pickup point is fine).
- Open the parcel as soon as it arrives and put the products in the fridge. Storage instructions are on the label.
- If the parcel is visibly damaged, sign for it “with reservation” and photograph it before opening.
6. If something goes wrong
Write to us within 24 hours of delivery at perlacilento@gmail.com with your order number and a few photos of the parcel and products. You don't need to send anything back.
- Late delivery caused by the courier (more than 2 business days in Italy, more than 3 abroad): the delay is not your problem. We refund the fresh products or reship them free of charge, your choice.
- Damaged, non-conforming or spoiled products: refund or free reshipment.
- Missing products: refund of the missing items or a voucher of the same value.
Refunds go back to the original payment method within 5 business days of our confirmation. Full terms are in our Refund policy.
7. Wrong address or failed delivery
Please check your address before confirming: you can correct it by writing to us until 19:30 the day before dispatch.
If the parcel can't be delivered because the address is wrong or incomplete, or because nobody is available after the courier's attempts, the fresh products cannot be resold or reused and are therefore not refundable. In that case we refund any non-perishable items (for example olive oil or gift packs) or, if you prefer, reship the order for a new shipping fee only. If the courier is at fault (correct address, no delivery attempt, lost parcel), the guarantee in section 6 applies.
8. Cancelling or changing an order
You can cancel or change your order free of charge until 19:30 the day before dispatch. After that, your products are already being made and the order can no longer be cancelled.
9. Contact
La Perla del Cilento — Via Malagenia 61, 84043 Agropoli (SA), Italy
Email: perlacilento@gmail.com
We reply within one business day.